At Luscious Glances, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal data when you interact with us, whether through our website, products, or services. By using our services, you agree to the collection and use of information in accordance with this policy.
Collection of Personal Information
We collect personal data from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or use our services. The types of information we collect include:
– Usage data (e.g., IP address, browser type, time spent on site)
Use of Personal Information
We use the personal information collected from you for various purposes, including but not limited to:
– Processing your orders and managing your account
– Delivering products and services to you
– Communicating with you, including sending promotional offers
– Improving our website, products, and services
– Analyzing usage and trends to enhance your experience
– Preventing fraud and ensuring the security of our website and services
Sharing of Personal Information
We may share your personal data with select third parties, including group companies, for purposes such as:
Order Processing: Using third-party order management systems to track and document the orders you place with us.
Delivering Packages: Engaging third-party delivery service providers to ensure timely delivery of your orders.
Email Communication and Marketing: Collaborating with partners to optimize our communication methods and channels with you.
Payment Processing: Providing secure and convenient payment processing options.
Customer Support: Ensuring timely resolution of your queries by collating information received via different channels.
Data Analysis: Continuously improving our services and preventing, detecting, and investigating fraudulent or illegal activities.
We have implemented appropriate contracts and personal data protection obligations on third parties engaged by us, and they are subject to strict contractual obligations when processing your personal data.
Reasons for Disclosing Your Personal Information to Other Parties
We may disclose your personal information to others when it is lawful to do so, including when we or they:
– Have a legal obligation, such as to assist with detecting and preventing fraud
– Are required in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests
– Have a legitimate business reason for doing so
– Want to send you information and promotional material regarding our products and services
– Have obtained your consent to share it
– Aim to improve your online experience using our products
– Need to protect the safety of any person or protect our rights or those of our customers
To Whom Your Personal Information May Be Disclosed
We may disclose your personal information to:
– Other group companies and subcontractors, agents, or service providers who work for us or provide services to us or group companies
– Law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed by our regulators to carry out investigations or audits
– Statutory and regulatory bodies, investigative agencies, and entities or persons to whom disclosure is mandatory under applicable law
– Overseas regulators
– Any other party you instruct us to share your personal information with
Cross-Border Data Transfer
Your personal information may be transferred to other countries outside your residential country for any purposes described in this Privacy Policy. You understand and accept that these countries may have different, and potentially less stringent, laws regarding the confidentiality of your information. Such information may become subject to the laws and disclosure requirements of these countries, including to governmental bodies, regulatory agencies, and private persons.
If we transfer your personal information to third parties for purposes stated in this Privacy Policy, we will use our best efforts to implement appropriate controls and safeguards to ensure that your personal information is kept accurate, protected, and processed only for specified and reasonable purposes.
Data Security
We are committed to protecting your personal information in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your personal information from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols and multi-layered controls. We also ensure that third parties providing services to us under appropriate contracts take adequate security measures to protect your personal information.
Retention and Disposal of Data
We retain your personal information for as long as required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your personal information for these purposes and will take reasonable steps to delete or permanently de-identify personal information that is no longer needed.
Links to Other Websites
Our platform may contain links to other websites. This privacy policy does not cover how those organizations process personal information. We encourage you to read the privacy policies on other websites you visit.
Children’s Privacy
Our platform is intended for use by adults only. If you are not an adult, while you may browse our site, you should not make purchases, register, or submit personal information to us. We do not knowingly collect information from minors.
Your Rights as a Customer
We understand that you have rights over your personal information when interacting with Luscious Glances. These rights include providing reasonable steps to allow you to access your personal information and correct any errors. If you are not satisfied with our response or have unresolved concerns, you can contact us at [support@lusciousglances.com](mailto:support@lusciousglances.com).
Customer Grievance Redressal Policy
1. Background
Customer satisfaction is one of our key focus areas and integral to Luscious Glances’ founding principles and business policies. We believe that customer satisfaction is crucial for the growth and development of our business, and we have adopted customer-centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy outlines the framework for addressing customer grievances.
2. Objective
The objective of this Grievance Policy is to provide a framework to:
– Ensure timely and effective resolution of issues raised by customers
– Keep customers informed about how they can reach us to resolve their queries and grievances
3. Principles Governing the Grievance Policy
The grievance redressal policy is governed by the following principles:
– Customers shall be treated fairly at all times
– Issues raised by customers will always be attended to with courtesy and in a timely manner
– Customers will receive effective and satisfactory resolution within a reasonable time period
– Customers will be fully informed of avenues to escalate their issues or grievances if they are not fully satisfied with the response to their complaints
4. Customer Support
Customers can reach our Customer Support team through the following channels:
Email: For all local customers, please email [support@lusciousglances.com](mailto:support@lusciousglances.com)
Phone: Contact our Customer Service Desk at 1800-XXX-XXXX (Mon to Sun, 8 AM to 10 PM)
Ticketing System: Lodge a complaint at [support.lusciousglances.com/submit-request](https://support.lusciousglances.com/submit-request). A ticket number will be provided for each complaint, which can be used to track the status of the complaint. The Customer Service representative may ask for the ticket number for verification purposes.
Chat: Chat with our Customer Service Team on the Luscious Glances App and Desktop (Mon to Sun, 8 AM to 1 AM)
5. Important Information
– Luscious Glances DOES NOT solicit confidential details like your OTP, CVV, PIN, card number, or bank account details through any means. Luscious Glances will never call users/customers with offers, discounts on products, or free gifts.
– Scamsters/fraudsters may use various techniques, such as phishing, to contact, influence, and defraud consumers. We regularly caution our customers against sharing any personal or payment-sensitive information with unknown persons, as this can lead to unauthorized use, fraud, and financial loss.
– Luscious Glances shall not be liable for any loss, damage, or expense incurred by a customer who has shared personal and/or payment-sensitive information with scamsters/fraudsters.
– We request and encourage our customers to report such attempts or incidents to our Grievance Officer or Customer Care to enable us to investigate and explore legal recourse.
– Luscious Glances relies on payment partners and banks. In certain cases involving payment or refund issues, there may be delays beyond our control. However, we strive not to exceed the timelines stated in this policy.
Contact Us
For any further queries and complaints related to privacy under applicable laws and regulations, you can reach us at:
We keep our Privacy Policy under regular review to ensure it is up to date and accurate. Any changes we make to this Privacy Policy in the future will be posted on this page. We recommend that you revisit this page regularly to check for any updates.
